SFSC Policies, Procedures and Protocols

Program Withdrawals, Refunds & Volunteer Requirements:

• Withdrawals must be requested by email to our Registration Chair, Kyla, stettlerfscreg@gmail.com 
• Refunds will be calculated by subtracting a $110 non-refundable fee from the program fee, then prorating the remaining amount by the number of weeks your child was registered until your witthdrawal notice was received, based on a 20 week skating season. 
• Refunds will be issued by our Treasurer using the same method of payment you paid with or by e-transfer if you paid by cash.
• Volunteer Hours: If your skater withdraws within the first 21 days after the program start date or registration date (for late registrants), you are not required to work any volunteer hours and your deposit will be returned in full. You must complete your full volunteer hour requirements if you withdraw your child after 21 days or your deposit will not be returned. 
• Late registrants must work the full volunteer hour requirements for their program. 

Waitlists:

• Waitlisted families will be contacted through email after registration closes only if spots become available in the program(s) they are waitlisted for. Please ensure that the email listed on your account is current.
• You will have 24 hours to respond to the registration invitation. If you do not respond, the next family/child in line will be offered the spot and you will be removed from the waitlist. 
• Open spots may become available at any time due to withdrawals or space reorganisation.
• If you no longer wish to be on a wait list, either contact our Registration Chair, Kyla, stettlerfscreg@gmail.com, or remove yourself through your SFSC account.

Skating Attire:

• All skaters must wear a CSA approved hockey helmet until CanSkate Stage 5 is passed. Please contact your child's previous coach to determine skating level last completed.
• Clothing must allow safe and free movement. Jewelry, long hanging strings, etc., are not allowed.
• Long hair must be up and off the face to allow for proper visibility (eg. pony tail, headband, toque, etc.).
• Figure skates (or hockey skates) with proper ankle support must be worn – no molded skates or adjustable skates.
• Junior Star and StarSkate skaters should purchase fitted figure skates from a skate shop – ProSkate (Edmonton) or United Cycle (Edmonton) are used by club members.

CanSkate, JumpStart, and PreCanSkate programs

• Parents must be present in the building for the duration of the skating session to assist skaters as needed. Coaches and Program Assistants are not able to tie skates, assist children to the washroom, or help with other equipment concerns.

Junior Star Program

• A coach must be present to supervise/coach all Junior Star skating sessions. Skaters must not enter the ice surface until a coach, or a Board Member with current First Aid, is present.

StarSkate Program

• A coach, or Responsible Parent with a child on the ice, must be present during all skating sessions. If one is not available, the ice session will end early or be cancelled.

In an effort to ensure the health of all skaters, Program Assistants and Coaches, keep your child at home if your skater is not feeling well. If your child will miss private lessons, contact your skater's coach to let them know as soon as possible.